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FAQ

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Wallet

How do I import an existing wallet? What should I do if my token is displaying wrong balance? What is seed phrase? I moved to another phone. I can’t access my wallet. Why? How to receive Ropsten ETH?

Transactions

My balance shows 0. Where is my money? Pending Transaction I have transferred some Dai into my wallet. Why it is not showing up? What does ‘insufficient funds for gas price’ mean? How to send all the balance out?

Security

I can’t lock seed phrase, I get an error message. Why lock a seed phrase with fingerprint or biometrics?

xDai

Display xDai in my Wallet How to enable xDai network in AlphaWallet? How to convert Dai to xDai? How to buy xDai in AlphaWallet?

 

I can’t lock seed phrase, I get an error message.

Do you have PIN/Face ID enabled on your mobile? AlphaWallet uses the key from your mobile Secure Enclave to lock the seed phrase. To use Secure Enclave you need to have PIN/Face ID enabled on your phone.

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